Exact Service Management

If you have service and maintenance-related business, Service management as part of Exact Synergy Enterprise is the solution for you. The challenge for a service and maintenance business is always about:

• …to realize improved customer satisfaction.
• …to ensure higher efficiency rates within the service departments.
• …to adapt quicker to changing customer demand.
• …to get insight into customer information without an internet connection.

The Exact Service Management solution is designed to help service companies to regulate their service-related businesses. Service management is not only an effective way to register and maintain the potential serviced items - by creating this automatically out of the Exact Globe sales process; but also updates the items when doing service activities on them.

Contracts containing agreements on one or more configuration items can be created, which can then be invoiced. These contracts can also influence the service activity process. In addition, the total service activity process can be handled out of this solution, beginning with the call or planned preventive maintenance to the planning of the service engineer and the stock needed, as well as to realizing the used hours and stock and creating and sending the invoice at the end of the process.