Cancelling licence and/or maintenance agreement

Enter the form below to easily cancel your maintenance and/or licence agreement with us. Keep in mind that after cancellation of the maintenance contract you can no longer enjoy the benefits of this agreement. The benefits of this agreement are:

Software updates
Use of the helpdesk
Use of the Customer Portal
Favourable terms when switching to new product lines

Please note!!!

It is not possible to cancel your Exact Online subscription using the form below. You can find information about cancelling Exact Online on this page.

Name

Title(*)

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First name(*)

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Last name(*)

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Company(*)

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Customer number

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Address

Address(*)

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City(*)

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Telephone(*)

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E-mail address(*)

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Cancellation

Licence number

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What would you like to cancel?

License agreement

Maintenance agreement

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Type of cancellation

Full agreement

Part of the agreement

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What exactly do you want to cancel

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Reason for cancellation(*)

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Yes, Exact may keep me informed about news, products, services and events.
Please see our privacy statement for more information.
(You can unsubscribe at any time)

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What do you want to cancel?

License agreement
Maintenance agreement

If you cancel the maintenance agreement, you can continue to use the software. If you cancel the license in addition to the maintenance agreement, the right to use the software will expire. When it concerns a subscription contract, there is no difference between a maintenance agreement and a license agreement. If you cancel this agreement you will no longer be able to use the software. We recommend backing up your data before the end date.

Termination type

Complete agreement
Part of the agreement

Partial cancellation

Specifies here which modules you want to cancel. Specify the numbers when canceling administrations and / or users.

Download data

If your agreement with Exact is terminated, you have the possibility for certain Exact Services to download all data up to the last day of the agreement. These datafiles are provided in open format and are accessible with free tools. In addition, various export formats (csv and xml) as well as api’s may be available to export data. Please make sure to export or download any data you might need in the future ultimately on the last date of the agreement. Please note that Exact is not subject to any (statutory) retention period for data entered by you.

Extra information

Upon completely entering the form, you will receive a confirmation of receipt by email. If you have not received this, please contact our customer service department on contacten@exact.com.