Technical writer
(Sr.) Professional
Job
Netherlands, Delft
Customer Success
Netherlands
Do you get energised from writing user-friendly content? Making sure our customers know exactly how to use our software without having to contact support? Helping them help themselves? Then you are a good addition to our team! Your goal is to help customers work with our software as best as possible by creating all kinds of written content. At Exact you think along and see your good ideas become reality. And where your career ends? That is in your hands. The growth opportunities are unprecedented. 2,050 enterprising colleagues have already gone before you. Are you joining us?
This = the job you are looking for
As a technical writer in the Product Learning & Enablement (PL&E) team, you have a passion for developing user-friendly content for our customers. You ensure that they become fully familiar with our software and understand all its benefits. You achieve this by working closely together with subject matter experts and your PL&E colleagues.
Your main tasks are:
- Writing customer-facing content such as documents, In Product Messages (IPMs), emails, release notes, FAQs, UI terminology and more.
- Measuring whether our content has helped our customers. Isn't it good enough? Then we iterate and ensure that the content is improved.
- Innovate how we create content to improve internal processes and new ways of offering content
This = your team
The Product Learning & Enablement team is a close-knit team consisting of PO’s, technical writers, translators, instructional designers, learning specialists and leads. We are passionate about creating high quality content for our customers to make their lives easier. Over the past ten years we have developed a lot of content and have learned a lot about what works well and what doesn't. We therefore continuously investigate whether the way we transfer product knowledge still answers the information needs of our customers.
We are known for our customer focus, creative ideas and smooth collaboration. Asking for help when necessary and offering help when possible is in our DNA.
We work with SCRUM to plan and prioritize our work. Our source language is English, and our translators translate our content into Dutch, Flemish and French.
This = what your future colleague says
“We're passionate about the content we create, and we have fun while doing it. If you love having discussions to figure out the best way to help customers, in between (silly) jokes and (virtual and physical) fun activities such as coffee breaks, then this is the place for you.” – Anfaal Mohd Nawawi
This = what you bring
With us you can be yourself and we would like to discover what sets you apart. For the technical writer position, you bring the following:
- Bachelor’s degree
- You have a passion for and experience with creating instructional content that helps our customers
- You have experience working in a dynamic environment where change is the norm
- You have a clear insight into how users use software and how software processes work, so that you can translate this into helpful content
- You are curious and challenge the team to ensure that we achieve the best results
- You are business fluent in English and at minimum fluent in Dutch
This = what you get
At Exact we work hard. And there is something in return. We find the balance between effort and relaxation very important. This way you can work up a sweat in our own gym. Or take a moment of rest at the coffee bar. Just clear your head and then throw yourself back into your daily tasks with new energy. And of course that's not all. As an Engagement & Training specialist, you can also count on a:
- Employment contract for one year, with the prospect of a contract for an indefinite period;
- A competitive salary package incl. a 13th month and of course 8% holiday allowance
- An international, innovative and hybrid working environment, with the flexibility to work from home or any of our offices
- Over 2000 colleagues worldwide of which around 450 in technology.
- 27 vacation days and in addition, loyalty days; one for each year in service with a max of 5
- 3 Giving back days, which can spend on giving back to (local) community
- A modern pension scheme
- All the room your ambition needs and to further develop your skills we facilitate training via our learning and development center to help you to fulfill your career potential
- Friday afternoon drinks at our bar “Bits & Bytes”
About Exact
Exact develops cloud software for small and medium-sized companies and their accountants. The products automate business processes in areas such as Finance and HR and provide specific ERP solutions for wholesale distribution, manufacturing, projects and construction. This saves time and provides insight. It enables customers to work efficiently, make informed decisions and continue growing. More than 675,000 companies primarily in the Netherlands, Belgium and Germany already rely on Exact's software.
Exact was founded in 1984 in Delft, the Netherlands, which is still the location of our head office. Every day, more than 2,000 ambitious professionals work on innovation. Driving responsible business, with respect for each other, the environment and society is central to this. For more information, visit www.exact.com.
