Technical writer
(Sr.) Professional
Job
Netherlands, Delft
Customer Success
Netherlands
Do you get energized from writing user-friendly content? Making sure our customers know exactly how to use our software without having to contact support? Helping them help themselves? Then you are a good addition to our team! Your goal is to help customers work with our software as best as possible by creating all kinds of written content. At Exact you think along and see your good ideas become reality. And where your career ends? That is in your hands. The growth opportunities are unprecedented. 2,050 enterprising colleagues have already gone before you. Are you joining us?
This = the job you are looking for
As a technical writer in the Product Learning & Enablement (PL&E) team, you have a passion for developing user-friendly content for our customers. You ensure that they become fully familiar with our software and understand all its benefits. You achieve this by working closely together with subject matter experts and your PL&E colleagues.
Your main tasks are:
- writing customer-facing content such as documents, In Product Messages (IPMs), emails, release notes, FAQs, UI terminology and more.
- measuring whether our content has helped our customers. Isn't it good enough? Then we iterate and ensure that the content is improved.
- innovate how we create content to improve internal processes and new ways of offering content.
This = your team
The Product Learning & Enablement team is a close-knit team consisting of PO’s, technical writers, translators, instructional designers, learning specialists and leads. We are passionate about creating high quality content for our customers to make their lives easier. Over the past ten years we have developed a lot of content and have learned a lot about what works well and what doesn't. We therefore continuously investigate whether the way we transfer product knowledge still answers the information needs of our customers.
We are known for our customer focus, creative ideas and smooth collaboration. Asking for help when necessary and offering help when possible is in our DNA.
We work with SCRUM to plan and prioritize our work. Our source language is English, and our translators translate our content into Dutch, Flemish and French.
This = what your future colleague says
“We're passionate about the content we create, and we have fun while doing it. If you love having discussions to figure out the best way to help customers, in between (silly) jokes and (virtual and physical) fun activities such as coffee breaks, then this is the place for you.” – Anfaal Mohd Nawawi
This = what you bring
With us you can be yourself and we would like to discover what sets you apart. For the technical writer position, you bring the following:
- You have a passion for and experience with creating instructional content that helps our customers
- You have experience working in a dynamic environment where change is the norm
- You have a clear insight into how users use software and how software processes work, so that you can translate this into helpful content
- You are curious and challenge the team to ensure that we achieve the best results
- You are business fluent in English and you have an understanding of the Dutch language
This = what you get
At Exact we work hard. And there is something in return. We find the balance between effort and relaxation very important. This way you can work up a sweat in our own gym. Or take a moment of rest at the coffee bar. Just clear your head and then throw yourself back into your daily tasks with new energy. And of course that's not all. As an Engagement & Training specialist, you can also count on a:
Employment contract for one year, with the prospect of a contract for an indefinite period;
- a gross monthly salary up to € 4.100 depending in experience
- Holiday allowance of 8%.
- Thirteenth month.
- Travel allowance / work from home allowance
- 27 vacation days
- Giving Back Days; 3 days that you can spend on a charity of your choice
- Space to realize your ambitions. Through training, coaching and master classes you can develop personally and professionally;
- A hybrid working environment (flexibility to work partly remotely)
- Locations in Delft, Eindhoven, Utrecht and Zwolle
- A spacious and bright working environment at our head office in Delft, fresh lunch, coffee bar and our own gym to stay fit & vital
This = why you shouldn’t wait
If it feels good, don't hesitate. Let us know why you are the right person for this technical writer position for our Customer Success department. And where will your Exact career lead you? That’s up to you. The career opportunities are unprecedented. 2000 enterprising colleagues have already paved the way. Are you on board?
This = our application procedure
- The first step is an interview with the hiring manager and another lead.
- The next step is making an assignment, which will be the foundation for the second interview with two colleagues.
- The selection procedure takes about 4 weeks.
This = Exact
Founded in 1984 and now operating in more than 100 countries, we are a leader in the global business and financial software market. What makes us stand out? We combine the energy of a start-up with the advantages of a multinational. Our aim is to create the best business software with the most innovative software solutions. Over 550,000 entrepreneurs and accountants trust our software and use it on a daily basis.
As an employer, we accept our social responsibility. This is important to us and we genuinely believe in it. We think green in everything we do, whether it's by reducing paper consumption, encouraging digital working and minimising travel by plane and car. We also support employees who want to contribute to the (local) community. Exact celebrates differences and views them as a learning opportunity. We assess ideas based on merit, rather than source. It’s passion, dedication and ownership that earn you a place at the table.
