Campaign Manager - Digital Engagement Team
(Sr.) Professional
Netherlands, Delft
Customer Success
Netherlands
Do you enjoy building relevant, proactive, and beautiful digital campaigns? We offer the opportunity to develop yourself in digital technology in the areas of marketing automation, customer journeys, and machine learning. At Exact, you innovate and see your good ideas come true. And where is your career heading? That’s up to you. The career opportunities are unprecedented. 2,050+ enterprising colleagues have already paved the way. Are you on board?
This = the job you are looking for
As a Campaign Manager you create the best personal and relevant campaigns for our customer base: the right message, for the right target group, at the right time. Your aim is to help our customers get the most of their Exact software.
You will collaborate with a variety of colleagues: You ask stakeholders about their goals, you discuss the best campaign set up with other campaign managers, and you obtain copy from writers and translators. You coordinate these activities, managing several projects simultaneously.
Our team works with Salesforce Marketing Cloud for email campaigns and Salesforce Interaction Studio for in-product messages. If you have experience in these tools: great! If not, we’ll teach you.
Next to that your responsibilities include:
- Determine customer segments and appropriate messages
- Monitor the quality of communication materials according to guidelines
- Create consistent user flows between digital touchpoints
- Collaborate with functional and product experts
- Align campaigns with marketing and customer journey owners
- Continuously search for ways to improve
- Take responsibility in reporting, follow-up and results
This = your team
The Customer Success department is made up of three main pillars: Customer Support, Delivery and Engagement, which are supported by Operations and Business Analysis. With a team of 500+ colleagues, we work on our main goals: driving NPS, reducing churn, and improving scalability.
You’ll work within the Engagement-pillar, in the Digital Engagement Team. This team creates all service-related digital campaigns and focuses on improving the customer experience. It’s a varied team with nineteen highly specialized experts, in areas such as CX/UX, data analysis, campaign management and engineering. You’ll have direct access to their expertise and learn from the best. Your future colleagues are team players who love to help you get the best results. Collaboration is organized in an agile way, which allows you to work where and when you want to a great extent.
This = what your future colleague says
“I really enjoy being part of the Digital Engagement team because everyone has a team-first attitude. We encourage each other to reach our full potential while striving to achieve our collective and team goals.” – Moneer Sadiqai, Campaign Manager
This = what you bring
With us, you can be yourself, and we would love to discover what sets you apart. For the position of Campaign Manager you need to be pragmatic, organized and sociable. What's more, you bring:
- A bachelor or master’s degree in marketing, communication, digital or something similar.
- At least three years’ experience in marketing, sales, or customer service
- Relevant work experience. For example:
- E-mail marketing
- Content management
- Basic programming in HTML
- Great communication skills to collaborate with variety of stakeholders.
- Command of the Dutch and English language is a plus.
- Excellent project management skills.
- Analytical skills, and attention to detail
- A great dose of customer centricity and thorough understanding of customer needs.
This = what you get
At Exact, we work hard. And there is something in return. The balance between work and relaxation is very important to us. So once everything gets back to normal, you can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As a Campaign Manager, based on 32-40 hours per week, you can also count on:
- an employment contract for a year, with an outlook to an open-ended contract;
- A competitive salary base, depending on your level of education and work experience.
- A holiday allowance of 8%.
- A thirteenth-month bonus.
- 27 vacation days and 3 CSR days that you can spend on volunteering.
- A modern pension scheme.
- the possibility and resources to partly work from home.
This = our application procedure
- Send us your CV and a motivation letter;
- If we have enough in common, we will invite you for a first interview;
- If you like us and vice versa, we will invite you for a second interview to close the procedure.
This = Exact
Founded in 1984 and now operating in more than 100 countries, we are a leader in the global business and financial software market. What makes us stand out? We combine the energy of a start-up with the advantages of a multinational. Our aim is to create the best business software with the most innovative software solutions. Over 550,000 entrepreneurs and accountants trust our software and use it on a daily basis.
As an employer, we accept our social responsibility. This is important to us and we genuinely believe in it. We think green in everything we do, whether it's by reducing paper consumption, encouraging digital working and minimising travel by plane and car. We also support employees who want to contribute to the (local) community. Exact celebrates differences and views them as a learning opportunity. We assess ideas based on merit, rather than source. It’s passion, dedication and ownership that earn you a place at the table.
