Sub Processors of Exact with respect to Business Data

This document provides an overview of the sub-processors which Exact may use to deliver (parts of) the Exact Services and process your Business Data as further described in the Privacy Policy.

Sub-processing for the purpose of this overview is to be understood as meaning services which relate directly to the provision of the principal Exact Service(s). This does not include ancillary services, such as telecommunication services, postal / transport services, maintenance and hardware/software support services.

Exact Online

Entity Name Sub processing description
Rackspace International GmbH Third Party Service Provider: processing of incoming mail from bank and Database management services
Amazon Web Services EMEA SARL Third Party Service Provider: storage and processing of the Exact Online services
Amazon Web Services, Inc. Third Party Service Provider: for purchasing any market place services or software to be used internally within AWS
Microsoft Ireland Operations Ltd. Third Party Service Provider: storage and processing of the Exact Online services
Akamai Technologies Netherlands B.V. Third Party Service Provider: processing in protecting against DDoS and cyber attacks
Lyanthe B.V. Third Party Service Provider: scan & recognize of incoming and outgoing invoices
Interaction Studio Third Party Software Provider: monitoring and analyzing user behavior for ensuring and improving the services
Flowmailer B.V. Third Party Software Provider: processing of outgoing mail from Exact Online
Adyen B.V. Third Party Service Provider: payment service provider for Exact Online subscriptions
Quintensis B.V. (Tradeinterop) Third Party Service Provider: processing of incoming and outgoing invoices via the PEPPOL network
Salesforce.com EMEA Limited Third Party Service Provider: service and community software
Google LLC Third Part Service Provider: processing in protecting against API overload
R&D Unlimited Company (Intercom) Third Party Service Provider: support of service & community software
go2UBL B.V. An Exact Company: provides a service to scan & recognize incoming and outgoing invoices/documents
Service Now Third Party Service Provider: for IT process & service management including monitoring
Secureworks Third Party Service Provider: provide 24 x 7 Security operations center for detection of any security intrusion
Max Mind Third Party Service Provider: provides true I.P address of all customers accessing Exact Online and required for compliance validation
Eset Third Party Service Provider: provide Antivirus and Malware detection service
Plaid Third Party Service Provider: payment service provider for Exact Online
TradeInterop Peppol Accespoint

Exact Online HR / Officient

Entity Name Sub processing description
Amazon Web Services EMEA SARL Third Party Service Provider: storage and processing of the Officient services
Auth0, Inc Third Party Service Provider: identity provider, processing (federated) authentication requests
Browserstack, Inc Third Party Service Provider: software testing infrastructure
R&D Unlimited Company (Intercom) Third Party Service Provider: support of service & community software
Successeve, Inc Third Party Service Provider: customer success software
Twilio, Inc Third Party Service Provider: messaging software
Hubspot Ireland Limited Third Party Service Provider: customer relationship management software
Sendgrid, Inc (part of Twilio, Inc) Third Party Service Provider: email delivery software API
Amplitude, Inc Third Party Service Provider: product usage analysis software
Signicat Third Party : Digital signing
Papertrail Third party Service Provider: application log storage
Mailgun Technologies, Inc Third Party Service Provider: email delivery API
DataDog, Inc. Third party Service Provider: application log and monitoring solution
Cronofy Ltd Third party Service provider: calendar syncing API
Functional Software, Inc. (Sentry product) Third party Service provider: application error visibility
HoshinPlan Strategy S.L. (Promoter Ninja product) Third Party Service provider: NPS surveys

Exact SRXP

Entity Name Sub processing description
Amazon Web Services EMEA SARL Third Party Service Provider: storage and processing of the Exact SRXP services
Loggly Third Party Service Provider: error detection in the SRXP portal
Sendgrid, Inc (part of Twilio, Inc) Third Party Service Provider: email delivery software

Globe, Synergy, Private Cloud and other services

Entity Name Sub processing description
Parentix B.V. An Exact Company: storage/ hosting
Auth0, Inc Third Party Service Provider: identity provider, processing (federated) authentication requests.
Eshgro B.V. Third Party Service Provider: storage/hosting
The Courseware Company B.V. Third Party Service Provider: software Hosting and technical management
Lucanet AG Third Party Service Provider: support/consultancy
Van Spaendonck Services B.V. (“Loket.nl”) Third Party Service Provider: storage/hosting
Rackspace International GmbH Third Party Service Provider: storage
Amazon Web Services EMEA SARL Third Party Service Provider: storage
Quintensis B.V. (Tradeinterop) Third Party Service Provider: processing of incoming and outgoing invoices via the PEPPOL network

Gripp

Entity Name Sub processing description
Oxilion Managed Hosting hosting
Amazon Web Services EMEA SARL hosting
KLIPPA App B.V. processing of documents for users of Gripp Scan & Herken

Exact Proquro/Exact Purchase to Pay

Entity Name Sub processing description
Rackspace International GmbH Third Party Service Provider: storage
Amazon Web Services EMEA SARL Third Party Service Provider: storage
Amazon Web Services, Inc. Third Party Service Provider: for purchasing any market place services or software to be used internally within AWS

Reeleezee

Entity Name Sub processing description
Flowmailer B.V. Third Party Software Provider: processing of outgoing mail from Exact Online
Akamai Technologies Netherlands B.V. Third Party Service Provider: processing in protecting against DDoS and cyber attacks
Datajust B.V. h/o Storecove Third Party Service Provider: processing of incoming and outgoing invoices via the PEPPOL network
Salesforce.com EMEA Limited Third Party Service Provider: service and community software

Sub-processors of Exact Payment Services B.V.

Entity Name Sub processing description Geographic/Processing Location Basis for third-country data transfer
Exact Cloud Development Benelux B.V.
Molengraaffsingel 33
2629 JD Delft
Netherlands
An Exact affiliate providing service & support configuration, security of services & performance monitoring The Netherlands Not applicable

Exact Payment Services B.V. is an Exact Group B.V. (“Exact”) affiliate. An Exact affiliate is an entity that Exact directly or indirectly controls. Exact Group B.V. is a limited liability company in the Netherlands, registered in the Commercial Register of the Chamber of Commerce under number 27225828, with its registered office at Molengraaffsingel 33, 2629 JD Delft, The Netherlands.

Sub-processors of Exact Cloud Development Benelux B.V.

Entity Name Sub processing description Geographic/Processing Location Basis for third-country data transfer
Amazon Web Services EMEA SARL
38 Avenue John F. Kennedy
L-1855
Luxemburg
Storage and processing EU (Frankfurt am Main) Not applicable
Splunk Inc.
250 Brannan Street
San Francisco, CA 94107
United States
Monitoring the Amazon Web Services EMEA SARL cloud Ireland EU-U.S. Data Privacy Framework
Akamai Technologies Nederland B.V.
Grote Bickersstraat 74
1013 KS Amsterdam
The Netherlands
Processing in protecting against DDoS and cyber attacks The Netherlands Not applicable
Secureworks Inc.
Atlanta, Georgia
USA
Providing 24 x 7 Security Operations Center for detection of any security intrusion (Taegis Threat Detection and Response) USA EU Standard Contractual Clauses
Microsoft BV
Evert van de Beekstraat 354
1118 CZ Schiphol,
The Netherlands
Microsoft Defender for status monitoring Ireland EU Standard Contractual Clauses
N2W Software Cooperation AG Backup and disaster recovery services for the AWS cloud. N2WS runs on an instance inside the AWS enviroment Ireland and Germany EU8 Standard Contractual Clauses

LAST UPDATED: 12 June 2024

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